Tuesday, October 27, 2020
8:30 - 9:45 A.M.
How to Listen so People Can Hear You
“The single biggest problem in communication is the illusion that it has taken place.” This quote still describes the fundamental problem with the current state of day to day communication. Your work with colleagues, managers, vendors, customers, and suppliers requires you to be able to communicate effectively; yet communication has never been more difficult. We must contend with the various generational differences in communication styles among, many other roadblocks. In this highly interactive and fun session, Laurie Brown will provide tools and techniques to help you build rapport, trust, and dynamic listening skills to become an effective communicator.