|8:30 – 9:45 a.m.
LIVE Opening Keynote All Attendees Welcome
How to Listen So People Can Hear You
This quote still describes the fundamental problem with the current state of day to day communication. Your work with colleagues, managers, vendors, customers, and suppliers requires you to be able to communicate effectively; yet communication has never been more difficult. We must contend with the various generational differences in communication styles among, many other roadblocks. In this highly interactive and fun session, Laurie Brown will provide tools and techniques to help you build rapport, trust, and dynamic listening skills to become an effective communicator.
- How first impressions are formed and why this is so important
- Elements that help build rapport and trust
- Listening to understand with empathy
- How to paraphrase so that people feel heard
- Using questioning skills to get to the heart of the matter
Laurie is passionate about providing engaging facilitation, training, and coaching that makes a difference. She is the author of The Greet Your Customer Manual, The Teleprompter Manual and Brand-aid.
|10:15 - 12:00 p.m.
Cybersecurity: Foundations Build the Future
Dale Badore, Rancho Water
This session will look at Cybersecurity Foundations that support future efforts. We will cover best practices and provoke skeptical thinking that can help your agency address cybersecurity challenges. We will discuss how to protect your special district from today’s threats. Threats like ´Command and Control,’ ´Ransomware,’ and even Advanced Persistent Threats (APT’s) from Nation-States. We will also talk about some of the many resources freely available to your special district, and we will discuss the ongoing ´Costs of Cybercrime.’
How to Successfully Use Social Media (Without Burying You or Your Staff)
Jennifer Harrison, Pando Public Relations
Social media is an effective way to communicate with stakeholders and improve goodwill: however, it can be overwhelming to get started, especially without understanding potential trouble spots and impact on the management team. There are ways to use social media properties effectively without burying your staff in endless hours of monitoring and writing posts, and we’ll teach you how to do it. We will walk through the most current social media properties and situations for which they are best suited. Managers and support staff will leave with a check off list for how to evaluate their own district’s needs, tools to make it easier to manage social properties, understanding how to create an editorial calendar, and easily find or create content
|1:00 - 2:30 p.m.
Live Super Session
What Microsoft is Serving Up to Us Next...What it is For, and How to Use it
Teams, SharePoint, OneDrive, Delve, Sway, Power BI, and more. Explained in language you understand, plus helpful tips and tricks for each. It’s important to keep up with your IT department and the technology you will be asked to use now, and in the future. An Interactive session with an engaging, real-world expert who has assisted over 200 local governments in California.
Diane Gladwell has assisted over 200 California local governments, including numerous Special Districts, with electronic records management, e-mail, records retention, and document imaging programs (ECMS). Diane has been the President of Gladwell Governmental Services, Inc. for over twenty years. Prior to that, she was the City Clerk for two different cities, managing organization-wide records management and document imaging programs (and elections, of course.) Diane has a Bachelor’s degree in Business Administration and is a Master Municipal Clerk.
|2:45 - 3:45 p.m.
Developing and Implementing a Records Retention Schedule
Emilie Costan, South Placer Municipal Utility District
This session will cover the various components of a Records Retention Schedule and provide you with practical tips for developing, implementing, and maintaining a retention schedule that works for your organization. In this session, you will learn how to simplify the records retention process and increase compliance in your Records Management Program.
Understanding and Maximizing How to Partner with the American Red Cross
Norma Vega & Jeanne Woo, American Red Cross
The American Red Cross’ (ARC) mission is to prevent and alleviate human suffering in the face of emergencies. We do so in partnership with key government agencies and elected officials. This webinar will provide:
- Basic understanding of ARC services
- Understanding ARC’s role as a “Mass Care Lead” Partner
- How ARC works with partners in steady-state conditions and emergency response operations.
- Updates on changes to service delivery during COVID-19